Care Home Manager

Job Title:  Registered Care Home Manager

Reports to: Quality and Compliance Consultant/Managing Director

Job Purpose

As Registered Care Home Manager you will be responsible for the operational day-to-day management of the service ensuring Supreme Home’s continued compliance with all relevant legislation. Working in partnership with colleagues in the senior management team you will ensure the provision of a high quality service enabling individual needs and organisational priorities to be met in accordance with available resources.

Supreme Home’s is an ambitious, forward thinking Organisation and you must be committed to developing and enhancing the services we provide.

Duties & Responsibilities

• To manage the Home to the highest professional standards
• To ensure that the provision of care to Residents is in line with the national Standard and Care Act.
• To participate in personal development activities which ensure currency of knowledge and skills in the management of care of Residents and any specialties offered by the Home
• To conduct himself/herself at all times in a manner which is complimentary to the ideals, goals and expectations of a caring establishment
• Manage void within the Home to always eliminate any void or keep it to the minimum.
• Knowledge of relevant legislation, local services and resources
• To ensure that the resident room and premises are inspected and kept in good condition.
• Fire Safety (Inc. fire drills, testing of smoke alarms, check fire extinguishers – fire safety checklist)
• Health & safety (Inc. maintenance, COSSH – see H&S checklist)
• Security (Inc. checks on security of premises, vetting of visitors, monitoring movement of service users)
• Represents the Home to relevant outside bodies, organisations, institutions and individuals. Ensures that the Home and, in particular, the services it provides, is well recognised, particularly within the local community, and those who have or may have an impact upon the level of occupancy.
• Promotes the recognition and adoption of National Standards and the Codes of Practice established by the General Social Care Council.
• Accepts responsibility and is accountable for all day to day activities and provides the example to be followed by others, creating an open, positive and inclusive atmosphere. In employment terms, acts as final arbiter and mediator (e.g. in grievance situations) and will decide upon dismissals and/or appeals as determined by the appropriate policy/procedure statements.
• Develops effective relationships with the key stakeholders in the business, including employees, Residents, Residents’ family and friends, the local community, local healthcare facilities, GP’s and suppliers.
• To deputize for the Service Manager during periods of absence
• To proactively work as a member of the management team by liaising & supporting other colleagues whenever required, and attending monthly meetings/Weekly Meetings and being a positive influence to business development and strategy.
• Work flexibly to respond to changing priorities and make sure that service user needs and business objectives are met and to use all resources effectively and efficiently.
• To undertake any other duties that are commensurate to the position as may be requested from time to time, including lead areas of responsibility as determined by the line manager.

Compliance

1. To maintain a high quality service working in partnership with colleagues to manage services.
2. To ensure the service meets, and indeed exceeds, the requirements of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission guidance ‘Essential Standards of Quality & Safety’.

1. To ensure the delivery of safe, personalised services to each individual Resident through assessment, person centered planning and regular outcome focused reviews of services.

1. To ensure compliance with Supreme Homes Ltd.’s Development & Training and Supervision Policies.

Service Delivery/Manage the Services Provided

1. To ensure the delivery of person centered care/support services that promote independence, choice and dignity to empower people to live as independently as possible.
2. To ensure care/support services are structured in a way that provides flexibility, reliability and continuity.
3. To ensure services are accessible.
4. To ensure the development and implementation of robust systems and procedures.
5. To ensure the service is appropriately resourced with the right number of suitably qualified, highly skilled and experienced staff.
6. To ensure that all new referrals are responded to in a timely manner in line with contractual and organisational timescales.
7. To oversee the co-ordination of support workers across all areas of responsibility.
8. To deliver services that ensure the Organisation’s duty of care to the Residents and staff providing the service.
9. To ensure good communication and links with all stakeholders with regard to the provision of services including commissioners, residents, relatives, social work teams, Care Coordinators etc.
10. To ensure the Care Homes are well resourced during office hours and ensure the provision of an effective out of hours Care Home on-call service.
11. In collaboration and conjunction with others, manages the activities and services provided by the Home. Ensures that services are provided to Residents at the agreed time and to the relevant specification and quality, and consistent with individual assessments which have been undertaken, personal care plans drawn up, and that these are regularly reviewed.
12. Co-ordinates the identification, frequent review and management of the Home’s structures, key processes, records and systems in line with changes in care practice and recommended national standards, needs of Regulatory Authorities, improvements in operational efficiency, changing legislation etc. Ensures that any changes are appropriately recorded, communicated and implemented to meet the needs of the various
13. Ensures that all activities and services are delivered in a manner, and in an environment which is sympathetic and conducive to the provision, at all times, of safe systems of work, and not likely to endanger the health and safety or welfare of anyone who provides or receives such services.
14. Defines values and policies which take into account the requirements, expectations, policies and interests of the Home. Ensures that key operational policies (e.g. Behavior Management, Abuse, Care Plans, Health Care of Residents, Recruitment, Police Checks, and Complaints Procedure etc.) are written, maintained, and available to employees and Residents as appropriate.
15. Formulates strategies, measurable objectives and detailed action plans which are designed to achieve the financial and operational targets. Ensures support for strategies, objectives and plans through consultation and negotiation with stakeholders and other interested parties.
16. Ensure that effective referral protocols and practices are in place to enable speedy and positive responses are provided to meet new demands
17. Liaise with external professionals, individuals and families as required to ensure that the needs of the people supported are reviewed regularly and plans developed so that we continue to meet their needs.
18. To promote on-going and meaningful service user consultation, feedback, participation and involvement by ensuring regular Residential Meetings, engagement in the Resident Forum, Resident Satisfaction Surveys, and via a range of other processes.
19. To ensure that complaints from residents are given a high priority and dealt with in accordance with the company’s policy and procedure.

Service Development:

Maintain & Increase Occupancy 

• Researches the position and attitude of all client groups in relation to the Home, the services it provides and the staff that provide the services. Uses the results of this research to continuously improve the standard of service provided through feedback to staff members and key
• Evaluates local competitors, taking into account current trends and developments, likely future interests, key competitive areas and situations
• Identifies strengths and weaknesses of competitors in particular, making plans, recommendations etc. which will serve the best interests of own Home.
• Develops an annual development plan with SMART (Specific, Measurable, Agreed, Realistic and Time bound) objectives, covering all present and planned
• Examines, reviews and evaluates services provided by the Home to ensure maximum utilisation/delivery appropriate to the catchment
• Considers proposals for the delivery of new services, purchase of new equipment etc. in order to further develop and maximise the potential of the Home.
• Ensures that the Home has sufficient literature to meet day to day requirements, and that the Home’s Statement of Purpose, philosophy, etc. are accurate, up-to- date, regularly reviewed and distributed
• Ensure the Home is running at full occupancy and voids are

1.8 To produce monthly management reports and attend various Management Team Meetings and remain actively involved in actions discussed and agreed.

• In partnership with the senior management team participate in the strategic development of the organisation and assist with the identification and development of strategies for the planning and delivery of quality, innovative care home services.

2.0 To grow and develop services through achieving consistent 100% occupancy with a waiting list of potential residents.

2.1 Maximising referral opportunities by maintaining relationships with various authorities countrywide.

2.2 To identify marketing opportunities and develop a marketing plan.

2.3 To manage projects that will improve the efficiency and effectiveness of  the service.

Team Management and Leadership

1. To manage a large staff team both involved in the management and direct provision of the service.
2. To ensure that there is a coordinated and consistent approach to service provision that is cost effective and efficient making the best use of allocated resources.
3. To identify recruitment needs and develop plans to ensure the service is appropriately resourced with capacity for growth.
4. To be routinely involved in a range of human resources/staff management duties including:

• • Workforce Planning to agreed KPIs
  • Recruitment and selection
  • Training
  • Supervision, Appraisal
  • Disciplinary/Capability procedures
  • Absence Management

1. To ensure that processes and procedures are in place to meet the various organisational and staff requirements with regard to human resources issues.
2. To ensure that staff are trained for their roles and responsibilities and that all groups of staff within the team have access to appropriate training and learning opportunities.
3. To establish and maintain effective two way communication to ensure that all staff are aware of and can contribute to operational and strategic developments e.g. staff forums/meetings, staff newsletter.
4. To arrange and attend regular Placement and Referrals Planning Meetings with Senior Management.
5. To put in place systems to ensure healthy working practices and that staff receive relevant information to fulfil their health and safety responsibilities.
6. To ensure that all staff are familiar with and work in line with Supreme Homes Ltd.’s policies and procedures.
7. To offer advice, support and guidance to staff at all levels.
8. Accepts responsibility for developing own knowledge and skills, and for promoting the concept of lifelong learning for both Residents and staff. At appropriate intervals, makes assessments of performance, progress etc. identifying development proposals in line with current objectives. In conjunction with Supreme Training Centre, draws up staff training and development plans.
9. Prioritises own work, setting and agreeing SMART objectives as appropriate. Makes regular assessments of progress, ensuring that any significant delays are dealt with satisfactorily.
10. Gains the support, trust and confidence of colleagues by providing adequate communication, consultation and involvement in key activities and decision making. Minimises personal conflicts by ensuring that values, standards of behavior and performance are understood and observed, and that problem areas are discussed and dealt with.
11. Ensures that the manpower and skill mix requirements for the Home are reviewed frequently, in line with agreed levels of service and operational demands. Monitors staff usage, supervision and control, taking action, where possible, to ensure a close match between manpower availability and need.
12. Contribute to the recruitment, appointment and induction of staff through effective use of Supreme Homes Limited Recruitment Policy. Monitors the recruitment processes within the Home to ensure that best practice is observed (i.e. equal opportunities policy implemented).
13. Delegates responsibility and authority to team members, taking into account equality of opportunity, ability of the individuals concerned and their development needs. Reviews such delegation at appropriate intervals to ensure conformity and effectiveness. Agrees SMART objectives in respect of delegated work, providing advice, support etc. as necessary and as agreed with the team member.
14. Assists team members with performance problems, providing guidance, encouragement etc. as required. Implements performance management (and disciplinary) policies as necessary, taking appropriate and corrective action as determined by the circumstances.
15. Considers and takes action on the redeployment of staff, or their redundancy, based upon operational need.
16. To take up the provision of all support, learning, training and development provided by the company (this may involve attending external training courses from time to time).
17. To ensure that there is staffing cover at all times and in line with the current CQC requirements. To ensure that you do not go off duty until there is staff cover available on the premises.
18. Ensure that rotas are fully template and efficient.
19. All new referrals to be assessment within 48 hours of accepting the package. 100% usage of assessment pack provided by Supreme Care Services. Reviews of assessment must be completed every 6 months.
20. Support workers to have supervision every 3 months and an annual appraisal every year.
21. To be responsible for managing staff cover at place of work, including the compilation, implementation and monitoring of staff rosters, arranging cover for unplanned absences and utilising company bank staff.
22. For purposes of payroll to be responsible for submitting an accurate record of staff hours worked ensuring that they are first checked and agreed by the staff that the records relates to and as a follow-up to deal with any queries/ errors relating to wages/ salary.

Quality Assurance

1. To implement and maintain an effective quality assurance program to promote high quality, best practice and continuous improvement of services in line with Supreme Homes Ltd.’s Quality Assurance Policies.
2. To deliver services effectively and efficiently and have clear monitoring procedures and processes in place to ensure standards are continually met.
3. To ensure good and safe practice in all activities relating to residents care by putting systems in place to guide, monitor and evaluate care and services provided.
4. To resolve all complaints in accordance with Supreme Homes Ltd.’s Complaints & Compliments Policy.
5. To evaluate services through regular review, annual service user questionnaires, analysis of complaints & compliments etc.
6. To implement Supreme Homes Ltd.’s Clinical Governance Framework to continuously improve services, care and support.

Resource Management

1. Manages all resources (e.g. labor, equipment, materials, premises, services, supplies, finance, energy) required to deliver the services provided by the Home.
2. Monitors and controls the use of resources, promoting efficient data collection, reporting and
3. In response to development of new services, or, for example, Residents’ needs and requests, prepares reports/proposals on the planning, purchase or usage of premises, equipment, labor
4. Ensures the availability, at all times, of supplies needed for day to day activities, taking advantage, where appropriate, of preferential prices and discounts agreed with suppliers. Keeps stock on hand at an efficient level, and ensures that all stock is adequately recorded and accounted
5. Controls expenditure against budget and targets. Reviews all financial and management information, taking note of both positive and negative Analyses variances and determines corrective actions, as appropriate.
6. To develop operational controls in partnership with the senior management team to ensure a commitment to cost effectiveness and value for money.
7. To deal with and chase through all fee income as may be required and in liaison with finance department
8. Monitor all financial matters relating to the service in accordance with finance policies and procedures.
9. To liaise with contractors where necessary to resolve any security, health & safety issues.
10. To proactively manage delegated budgets ensuring efficient use of resources.

1. To develop operational controls in partnership with the senior management team to ensure a commitment to cost effectiveness and value for money.

1. Monitors the delivery of suitable accounting and financial procedures to demonstrate current viability and to ensure there is effective and efficient management of the business, including adequate controls and safeguards in relation to the financial interests of Residents.

Manage Information

• Undertake administrative tasks as required e.g. in relation to staff records, management returns and maintaining records, as required
• Chairs meetings (e.g. team briefings, staff consultations etc.) and ensures that meetings are conducted in a manner which promotes involvement, understanding and achievement of objectives.
• Ensures that the Home’s Terms and Conditions are maintained and distributed to Residents at the time of moving into the Home.

Manage Energy

Identifies the scope for improvement in the way in which the Home manages energy. Audits performance (against known standards, and benchmarking, where appropriate), identifying possible improvements, considering revised practices, processes etc. Implements energy-conserving proposals were identified. Promotes environment-friendly procedures for energy, water, waste, etc.